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Incorrect product
I ordered originally on Jan 23 and received the mug Feb 6. Immediately I saw that the mug had an incorrect number and town for the player I selected. I contacting them that night and it is now Feb 15 and I have yet to receive my corrected mug, which was supposed to be a gift on Feb 17 for someone special. Very disappointed in the communication as well. I was super excited about this, but the experience has been less than pleasing. Hoping once I receive the new mug it will be worth it.
Reply from Lumberlend Co.
Hi Tiffany,
Thank you for your feedback. We apologize for the mistake, we haven't always been perfect. Your corrected mug was shipped yesterday and should arrive by no later than tomorrow. We really hope you enjoy it and once again, we apologize for the tremendous error.
Best regards
Amazing product and experience!
I found this amazing product and company from a Pinterest post. My boyfriend absolutely LOVES the LA Dodgers and is an AVID memorabilia collector of the team.
I KNEW this would be the best gift to give him.
He has been a fan since a child and thus, one of his all time favorite players wasn’t available to purchase.
I requested it from customer service via the “Request a Player” option. I spoke with Leah and after a few email exchanges, she was able to receive the permission to do the product with Eric Gagne, as he was still in the league but now as a coach.
Her superb attention and politeness will keep me as a lifelong customer. I absolutely recommend them!!! The bat mug was so well made and beautiful! I can’t wait to surprise my boyfriend with it! Thank you
Reply from Lumberlend Co.
Thanks so much for the amazing post and video! You made Leah's day :) Happy Valentine's Day and let us know if there is ever any way we can help again.
