Help Center


Contact Us

What Is The Best Way To Contact You?

Satisfaction Guarantee

What does "Satisfaction Guarantee" mean?

Ships in 5 Business Days or Less

Refund/Return/Remake Policy

Cancellation Policy

General Question's

Can I Pay To Get My Order Quicker?

What Kind Of Wood Do You Use ?

How Do I Wash My Mug?

What Beverages Can My Bat Mug Hold?

Do You Do Bat Mugs For Groomsmen Gifts?

Won't The Mug Just Tip Over?

Do you offer discounts for large orders?

Do You Ship To Canada?

I placed my order but forgot to use the code?

Designs and Capabilities

Bulk Ordering

Colored Text and Logos

Lines of Text

Issues with Designs

What can I include as a photo?


Will my next order match my previous order?

Shipping Timelines

How Long Does It Take To Receive My Order

How Do I know When My Order has Shipped

How Can I Make Sure My Mug Arrives to Me?

What happens if my mug is Lost, Damaged, or Stolen in transit?

MLBPA Player Mugs

Can You Make Any Pro Player?

Can you engrave Hall of Fame legends?

Can you engrave my favorite MLB team logo?

Can I engrave my favorite NCAA/College team?