Due to the handcrafted nature of our mugs, we will issue refunds or remakes for products that are defective, have been engraved or designed incorrectly, not made to your satisfaction.
We are not able to issue refunds or remakes for mugs that are used or were created correctly according to the details of the order.
In order to expedite your resolution, please send us 2-3 clear images of your mug to email@example.com. We will provide a return shipping label for the unused: defective, damaged, or undesired mug, and once received, we will begin your replacement OR process your refund, whichever you would prefer. Please allow up to 3 business days to process your refund.
Please see below for details on non-custom and custom mugs.
Remakes If your order was completed correctly according to the details of your order and you would like us to remake the mug with the updated order details, we will charge a one-time restocking fee to remake your item.
Within 7 days after receiving your order we will remake your mug with your updated order details and a $35 restocking fee (12 oz.), $40 (16 oz.). Each amount is per mug. Restocking/Remake fee for Bottle Openers and JamShots are $20 per JamShot/Opener.
Returns If you request a refund for a non-custom mug and the quality of the product is not the issue, we will provide your refund minus the restocking fee once the mug is fully returned.
If you decide later that you would like something added to your mug, we would be happy to do so at an additional cost of $10 + Shipping.
*Non-custom mugs are all mugs that do not include any customized engravings, choice of text, or personalized imagery/content.
Examples include our: Locker Room Edition, Team Signatures, Pennant Series, and designs that are provided on our site.
*Custom engraved mugs are all mugs that have added customized details or personalized content.
Examples include: custom signature editions, groomsmen editions, wedding seams, and custom Locker Room editions, Pennants with custom text.
We are able to cancel orders without a fee if they have NOT been engraved. If the item IS engraved, we can cancel the order and refund your order, less a restocking fee (see below). Due to us trying to fulfill all orders as quickly as possible, if you've made a mistake on your order please reach out ASAP.
We much charge a restocking fee for cancellation/refund once engraved. The amounts are as follows:
12oz Bat Mug: $35/Bat Mug 16oz Bat Mug: $40/Bat Mug Bottle Opener: $20/Bottle Opener JamShot: $20/JamShot
Yes, we do offer our Top of The Order program on all products.
To add "Top of The Order" to your cart, click on the "Join the Top of The Order" dropdown at the bottom of one of the products you plan to add to your cart. The amount of items you plan to have in your cart is the selection you will choose. (Example: If you have 6 items in your cart, select "6 Items" when you are selecting your last item before checking out.)
If there are fewer items chosen in the "Top of The Order" dropdown than there is in your cart, the "Top of The Order" selection you choose will be honored to those amount of items only. The remaining items in your order will not be honored with "Top of The Order" and they will be put into normal production.
Pricing for Number of Items in Cart:
1 Item = $15
2 Items = $20
3 Items = $25
4 Items = $30
5 Items = $35
6 Items = $40
7 Items = $45
8 Items = $50
9 Items = $55
10+ Items = $60
ALL NATURAL AND STAINED MUGS WITH NATURAL TEXT WILL BE SHIPPED IN 1 BUSINESS DAY
ANY ORDER REQUIRING PAINT WILL BE SHIPPED IN 2 BUSINESS DAYS
Shipping times are separate from production and we recommend choosing express shipping if you are in a rush!
We use Maple wood as the base for all of our mugs. Please note that each mug is unique in both tone and grain (The number of lines, as well as the darkness of the wood, will vary from mug to mug. We cannot guarantee that all mugs engraved with natural text will look the same)
Absolutely. There is no better feeling than helping someone celebrate an incredibly special day by helping them celebrate their closest friends. Email firstname.lastname@example.org for help setting up your order as well as for exclusive discounts.
We do offer discounts for orders of multiple Bat Mugs. Our discounts can vary season to season due to fluctuating demand. However, bulk order discounts begin at 5 Bat Mugs or Bottle Openers/JamShots and are subject to change.
Bat Mug Discounts:
Order 5 Bat Mugs or more and receive 20% off your order.
Order 10 Bat Mugs or more and 1 Bat Mug in your order will be free.
Bottle Opener/JamShot Discounts:
Order 5 Bottle Openers/JamShots or more and receive 20% off your order
Order 10 Bottle Openers/JamShots or more and 1 Bottle Opener/JamShot in your order will be free.
We can paint anything that is engraved onto your mug. However, we may not be able to paint multiple colors depending on intricacies of your engraving. Custom coloring a logo is $2.49 extra.
For even moderately complex color-coordinated mugs, please specify clearly in "Special Instructions" how you want your mug painted. Remaking and/or fixing your order can add an extra 2-3 days of waiting.
Choosing the best text color can be challenging, that's why we try to include many examples on our site. Please keep in mind that "natural" engraving will look very light on Cherry, Mahogany, and Gray stains. We suggest choosing a colored text for our stained mugs if you would like the text to read easily.
We've seen a lot of great mugs pass through our doors. Here are a couple of our suggested stain/color combinations:
Stain Text Color
Natural 1)Natural 2) Navy 3) Black
Cherry 1) Gold 2) White 3) Black
Mahogany 1) Brown 2) Gold 3) Silver
Gray 1) White 2) Black 3) Navy
*Mahogany w/ Brown will read much clearer than Mahogany w/ Natural text* See below.
The image engraving quality will be a direct result of image quality. High-resolution images (300 DPI) with minimal shadows typically work best. Please crop your images to your preference before uploading.
*MLB, MILB, AND ALL OTHER TRADEMARKED LOGOS CANNOT BE PLACED ON OUR MUGS and will be removed if included in personal photographs.*
Please note that our engravers only engrave dark parts of an image. If you have bright/white parts of an image these will not be engraved.
For customers making multiple purchases, please send us an image of your first order so we can try to match the design and layout as similar as possible. Our stained mugs have variance and have slightly changed over time. Please email us at email@example.com
If we do not receive a photo and the customer is unhappy due to variance in multiple orders, we will remake the products for a remake fee.
Lumberlend is proud to offer ROUTE shipping insurance at checkout for all customers. Selecting ROUTE is the only was to cover your shipment in the event that it is lost, damaged or stolen in transit. Simply file a claim with ROUTE and they will refund you or purchase a new mug for you no questions asked.
*Lumberlend is not responsible for/does not cover any package once it leaves our facility. If the customer elects to not purchase ROUTE shipping insurance at checkout, Lumberlend will remake the mug in the event that it is lost, damaged or stolen for our remake fee of $30
Unfortunately we do not have licensing for players that have retired and are not still active in the MLB, except for a select few. This means that we cannot engrave players that have recently retired or retired decades ago, including David Ortiz, Derek Jeter, Ken Griffy Jr., Cal Ripken, Ted Williams, Babe Ruth, etc...
Players that we CAN engrave that are NOT active in the MLB:
Unfortunately, MLB team logos are protected by trademarks that we do not have licensing for. Many of our customers like to use the team colors, city, or team nicknames instead, as well as many of our stock designs included on our site.
If an MLB logo is found in an order, we will reach out to you explaining why we cannot use the logo and request a new one. If we do not receive a response within 72 hours. we will cancel and refund your order.
*With written official permission, we can engrave any team logo.
Unfortunately, NCAA/College team logos are protected by trademarks that we do not have licensing for. Many of our customers like to use the team colors, city, or school nicknames instead.
If an NCAA/College logo is found in an order, we will reach out to you explaining why we cannot use the logo and request a new one. If we do not receive a response within 72 hours, we will cancel and refund your order.
*With written official permission, we can engrave any team logo.