Help Center

We always try to be there for our customers. Please email us at info@lumberlend.com and we will try to reply as fast as possible. 

As a part of our 100% Satisfaction Guarantee, we want to lay the ground rules so you know we're not throwing you any curveballs.

We are certain you are going to love your mug and drink from it, or even display it, forever!  However, if upon the first 7 days of receiving your mug you are not satisfied, displeased, or upset about your order, we will happily provide a return shipping label and either 1) remake your mug to perfection or 2) refund your order completely.  

IF we do not make your order to perfection, according to the details of your order, we will happily remake your order and have it sent to you as soon as possible. 

IF your mug was designed correctly according to incorrect order details, there will be a $30 restocking fee to remake your order.  Refunds in this case are not applicable.

Please make sure to review your order details before and after your order is placed!

Please see Return/Remake/Refund Policy for details about refunding your order. 

*All refunds and remakes will be processed upon receiving your returned mug.  We very much appreciate your patience and cooperation in this process and want to make sure your order comes out just right.   

Your mug comes with a 60-day quality-assurance warranty. This warranty is to protect your product against normal ‘wear and tear’, much as you would treat a normal pint-size glasscup. 

We will replace your item if the mug is damaged or deformed due to normal 'wear and tear', including cracked, warped, or softened wood. 

This warranty will not cover:

—Dents created after receiving the product, whether by dropping the mug, or damage committed beyond normal wear and tear *.   

—Mugs that are soaked in water for extended periods of time or cleaned in the dishwasher. 

—Mugs that are damaged after being heated in the microwave. 

*Normal ‘wear and tear’ suggests the same practical usage and treatment as you would with a pint-sized glass. (i.e. What will happen to this glass pint if I hit it with a baseball?)

We are able to cancel orders without a fee if they have NOT been engraved.  If the item IS engraved, we can cancel the order and refund your order, less a restocking fee (see below).

For *non-custom mugs, we must charge a $20 restocking fee for cancellation/refund once engraved. 

For *custom mugs, we must charge a $30 restocking fee for cancellation/refund once engraved. 

If you have recently placed an order and would like to cancel prior to the mug being engraved, please contact us immediately and we will do everything we can to help (info@lumberlend.com).

*Non-custom mugs are all mugs that do not include any customized engravings, choice of text, or personalized imagery/content. 

(i.e. Locker Room Edition, Team Signatures, Pennant Series, and designs that are provided on our site)

*Custom mugs are all mugs that have added customized details or personalized content. 

(i.e. custom signature editions, groomsmen editions, wedding seams, and custom Locker Room editions, Pennants with custom text)

Satisfaction Guaranteed Refunds and Remakes

Due to the handcrafted nature of our mugs, we will issue refunds or remakes for products that are defective, have been engraved or designed incorrectly, damaged upon arrival or not made to your satisfaction.

We are not able to issue refunds or remakes for mugs that are used or were created correctlyaccording to the details of the order.  If unused and the quality does not meet your expectations, send us your mug back and we will issue you a full refund (100% Satisfaction Guarantee).  

In order to expedite your resolution, please send us 2-3 clear images of your mug to info@lumberlend.com. We will provide a return shipping label for the unused: defective, damaged, or undesired mug, and once received, we will begin your replacement OR process your refund, whichever you would prefer. Please allow up to 3 business days to process your refund. 

Please see below for details on non-custom and custom mugs. 

Remakes (Continued)

If your order was completed correctly according to the details of your order and you would like us to remake the mug with the updated order details, we will charge a one-time restocking fee to remake your item. 

*Non-custom Mugs

Within 7 days after receiving your order we will remake your non-custom mug with your updated order details and a $20 restocking fee.  

*Customized Mugs:

Within 7 days after receiving your order we will remake your non-custom mug with your updated order details and a $30 restocking fee. 

Returns

If you request a refund for a non-customized or customized mug and the quality of the product is not the issue, we will provide your refund less the restocking fee once the mug is fully returned.

After-purchase Edits

If you decide later that you would like something added to your mug, we would be happy to do so at an additional cost of $10 + Shipping. 

*Non-custom mugs are all mugs that do not include any customized engravings, choice of text, or personalized imagery/content. 

      Examples include our: Locker Room Edition, Team Signatures, Pennant Series, and designs            that are provided on our site. 

*Custom engraved mugs are all mugs that have added customized details or personalized content. 

       Examples include: custom signature editions, groomsmen editions, wedding seams, and               custom Locker Room editions, Pennants with custom text.   

We use Maple wood as the base for all of our mugs. Please note that each mug is unique in both tone and grain (The number of lines, as well as the darkness of the wood, will vary from mug to mug. We cannot guarantee that all mugs engraved with natural text will look the same)

You must hand wash your Bat Mug with COLD WATER to keep it intact and to keep you enjoying endless drinks. Please do not put your mug in the dishwasher.

Your mug is perfectly safe for the hottest hot or coldest cold beverage.  If your body can drink it, your mug can pour it.  

Your Bat Mug is coated in 2 coats of perfectly safe eco-epoxy before being engraved to ensure that your mug can hold both your favorite hot and cold beverages for years to come.

• We use a food-grade, FDA compliant (21CFR 175.300) epoxy resin to completely enclose the interior of our mugs

Absolutely.  There is no better feeling than helping someone celebrate an incredibly special day by helping them celebrate their closest friends.  Email info@lumberlend.com for help setting up your order as well as for exclusive discounts.

Although there are bat mugs out there that tip quite easily, the bottom of our Bat Mugs are concave for added stability.  We like to believe we have thought of everything, and if we haven't, shoot us an email with your suggestion at info@lumberlend.com!

We do offer discounts for orders of multiple mugs.  Our discounts can vary season to season due to fluctuating demand, however, bulk order discounts begin at 5 mugs and are subject to change.  

Thinking of something for your groomsmen?  Reach out to us by email: info@lumberlend.com.  

For more information about bulk pricing, please reach out to info@lumberlend.com and we will be happy to assist you in finding the perfect mugs for your stadium, store, or event.  

 you would like to see a proof/mock-up of your custom order before it is engraved, please email us directly, with your oder#, to info@lumberlend.com .  We will send you a proof within 2-3 business days.  Once approved, we will place your order back into production.  

Please be aware, if you request a proof for your order, we will not be able to guarantee shipment within 10 business days, due to time and constraints.  Thank you for your understanding.  

We can paint anything that is engraved onto your mug.  However, we may not be able to paint multiple colors depending on intricacies of your engraving.  Custom coloring a logo is $5 extra.

For even moderately complex color-coordinated mugs, please specify clearly in "Special Instructions" what you would your mug painted.  Remaking and/or fixing your order can add an extra 10-15 days of waiting.    

Choosing the best text color can be challenging, that's why we try to include many examples on our site.  Please keep in mind that "natural" engravings will look very light on Cherry, Mahogany, and Gray stains.  We suggest choosing a colored text for our stained mugs if you would like the text to read easily.  

We've seen a lot of great mugs pass through our doors.  Here are a couple of our suggested stain/color combos:

  Stain                        Text Color                  

Mahogany: 1) Brown    2) Gold        3) Silver

Cherry:      1) Gold       2) White      3) Black

Gray          1) White      2) Black      3) Navy

Natural      1) Natural    2) Navy      3) Black

*Mahogany w/ Brown will read much clearer than Mahogany w/ Natural text*  See below.

Currently, production for each order is approximately 7-10 business days to handcraft. We then have to ship your mug. Please keep in mind super custom mugs as well as painted mugs can take bit longer during holiday timeframes. 

Domestic Shipping (US): 2-5 business days to ship depending on the method. This puts the Bat Mug mug at your door in around 9-15 days from when you place your order.

International Shipping (Outside of US): 2-10 business days to ship depending on the method. This puts the Bat Mug mug at your door in 2-3 weeks from when you place your order.

You will receive an automated email when your order ships that contains your tracking information so you can keep tabs on your Bat Mug(s) as soon as your order leaves the warehouse.

It can take several hours for the tracking information to update. 

Unfortunately we do not have licensing for players that have retired and are not still active in the MLB, except for a select few.  This means that we cannot engrave players that have recently retired or retired decades ago, including David Ortiz, Jeter, Ken Griffy Jr, Cal Ripken, Ted Williams, Babe Ruth etc...

Players that we CAN engrave that are NOT active in the MLB are:

Lou Gehrig

Jackie Robinson

Chipper Jones

Unfortunately, the Hall of Fame is a very exclusive license and one day we hope to be a part of.  For now, we will only be able to admire baseball's greatest legends without being engraved on a mug.  

Unfortunately, MiLB team logos are protected by trademarks that we do not have licensing for.  Many of our customers like to use the team colors, city, or team nicknames instead. 

We are happy to make any color changes to current designs at customers' request.  

*With written official permission, we can engrave any team logo. 

Unfortunately, MLB team logos are protected by trademarks that we do not have licensing for.  Many of our customers like to use the team colors, city, or team nickname instead, as well as many of our stock designs included on our site.

*With written official permission, we can engrave any team logo. 

Unfortunately, NCAA team logos are protected by trademarks that we do not have licensing for.  Many of our customers like to use the team colors, city, or school nickname instead.  

*With written official permission, we can engrave any team logo.