How long does it take to receive my order?
It takes approximately 7-10 business days to handcraft each Bat Mug, and 2-3 business days to ship domestically. This process is roughly the equivalent to 2 full weeks.
For international orders each mug will take approximately 10 business days, or roughly 2 full weeks to arrive once shipped (First Class Tracking to Canada is not always available depending on the location.)
How do I know when my order has shipped?
You will receive an automated email when your order ships that contains your tracking information so you can keep tabs on your Bat Mug(s) as soon as your order leaves the warehouse.
Can I do logos and team names on my Bat Mug?
Yes and no. For your local team, we can put team names on the Bat Mug. If you own the logo you'd like to have engraved, then it can be engraved.
However, due to trademark, copyright, and licensing issues, we are unable to engrave Major League and College team names and logos on your Bat Mugs.
If you have any questions about what may or may not be acceptable, email firstname.lastname@example.org.
What beverages can my Bat Mug hold?
Your Bat Mug is coated in epoxy two separate times before being engraved to ensure that your mug can hold both your favorite hot and cold beverages for years to come.
How do I wash my Bat Mug?
You must hand wash your Bat Mug with COLD WATER to keep it intact and to keep you enjoying your drinks out of the barrel for longer than the championship drought for the team in Chicago.
Do you do Bat Mugs for Groomsmen Gifts?
Absolutely. There is no better feeling than helping someone celebrate an incredibly special day by helping them celebrate their closest friends. Email email@example.com to get set up!
But won't my Bat Mug tip over???
Don't you worry! The bottom side of the Bat Mug is concave for added stability. We've thought of (almost) everything, and if we haven't shoot us an email with your suggestion at firstname.lastname@example.org!
When can discount codes be used?
Discount codes must be entered online at the time of purchase. They may not be used retroactively.